Billing & Guarantees

Refund & Cancellation Policy

Last updated: October 2026

! Summary: 24-Hour Refund Window & 25% Processing Fee

Refund requests must be submitted within 24 hours of purchase. Eligible requests receive a 75% refund of the transaction amount. A 25% administrative, proxy allocation, and payment gateway fee is retained to cover immediate server infrastructure and transaction costs. Beyond 24 hours, all sales are final and non-refundable.

1. Service Nature & Immediate Delivery

HubsKit provides real-time, 1-click cloud browser proxy access to premium digital tools and AI suites. Because our platform immediately provisions dedicated server proxies, shared upstream accounts, session encryption tokens, and server bandwidth upon checkout, our refund policy reflects the non-recoverable infrastructure expenses incurred on every order.

2. 24-Hour Refund Window & 25% Fee Deduction

If you are unsatisfied with your plan or made an accidental purchase, you are eligible to request a refund within 24 hours from the exact timestamp of payment confirmation.

For all approved refund requests submitted within 24 hours:

75% Refund: You will receive a net refund of seventy-five percent (75%) of the purchase price back to your original payment source.
25% Processing Deduction: A non-refundable twenty-five percent (25%) deduction is retained to cover:
- Non-recoverable merchant processing and gateway fees (Stripe, PayPal, UPI aggregators, and credit card networks).
- Immediate computational provisioning of proxy endpoints, browser isolation cookies, and bandwidth quotas.
- Account de-allocation, session invalidation, and administrative processing.

3. Beyond 24 Hours (Strictly Non-Refundable)

Any refund request submitted after 24 hours from the time of purchase is strictly non-refundable.

Because digital access and account credentials are delivered and consumable immediately, accounts active past 24 hours are deemed fully utilized and delivered in full.

Note on Subscriptions: You can cancel automatic recurring renewals at any time directly inside your Member Dashboard. Upon cancellation, your access remains active until the end of your current prepaid billing cycle, and no further charges will occur.

4. Full (100%) Refund Exceptions

A full 100% refund (with zero deduction) is issued exclusively in the following circumstances:

Duplicate Billing: An unintentional technical error resulted in multiple charges for the exact same order or billing cycle.
Extended Core Platform Outage: A purchased tool or core bundle experiences a complete server outage lasting longer than 48 consecutive hours after being reported to our helpdesk, and our technical operations team is unable to provide working backup nodes or alternative access.

5. Non-Refundable Situations

Refunds will not be approved under any of the following circumstances:

Requests submitted after the 24-hour initial purchase window has passed.
Personal change of mind, lack of familiarity with the requested tool, or deciding you no longer need the software after the 24-hour period.
Local network, firewall, or ISP connectivity blocks where our technical team provides functional mirror endpoints or connection workarounds.
Upstream third-party limits or temporary maintenance beyond our direct control (such as hourly rate limits or prompt caps set directly by OpenAI, Canva, or Ahrefs).
Violation of HubsKit Terms of Service, including account sharing, credential scraping, automated bot usage, multi-IP pooling, or unauthorized access attempts.
On-chain cryptocurrency payments, due to the irreversible nature of public blockchain ledgers (unless specifically approved in writing by management under extraordinary circumstances).

6. How to Submit a Refund Request

To request a refund within the 24-hour window, please contact our support team with your order credentials:

Member Helpdesk: Open a ticket in the Member Dashboard Helpdesk.
Email Support: Contact our billing team at support@hubskit.com.
Required Information:
- Your registered HubsKit email address.
- Payment Receipt / Transaction ID / PayPal Order ID / UPI UTR reference.
- A brief explanation of the reason for the refund request.

7. Processing & Turnaround Times

All refund requests are reviewed and initiated by our billing department within 24 to 48 business hours of receipt.

Once initiated:

UPI & Net Banking: 1 to 3 business days back to your linked bank account.
PayPal: Instant to 24 hours back to your PayPal balance or linked card.
Credit / Debit Cards: 3 to 7 business days depending on your card issuer and bank network.